Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned like sale items ending in .98 and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

You may initiate an exchange for a new size, color, or completely new item within our returns portal. You will need your order number and zip code to initiate an exchange. Orders that did not opt in to our worry-free exchange and returns option, will be subject to an $8 handling fee.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Right of Withdrawal Statement

Under the EU Consumer Rights Directive, you have the right to withdraw from many contracts within 14 days of receiving your order, without providing any reason.

Please note that under Article 14(1) of Directive 2011/83/EU, customers are responsible for the cost of return shipping. 

To exercise your right of withdrawal, click here: https://shredly.com/pages/eu-right-of-withdrawal

We will issue your refund within fourteen (14) days of receiving notification of your cancellation, or, if later, once we have received the returned goods or you have provided proof that the goods have been shipped back to us.

This right applies to all items purchased through our store, with certain exceptions such as digital products, perishable goods, sealed personal hygiene products, and personalized items, as set forth in Article 16 of Directive 2011/83/EU.

EU Withdrawal Form
To: SHREDLY, hello@shredly.com
I hereby give notice that I withdraw from my contract for the following goods:
Ordered on: _____ / Received on: _____
Name: _____
Address: _____
Date: _____

You can always contact us for any return questions at hello@shredly.com.