Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return or exchange.

Extended Holiday Return Policy

Our extended holiday return policy includes any items purchased between November 18 and December 24 can be returned until January 31.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned like sale items ending in .98 and gift cards. Please get in touch if you have questions or concerns about your specific item.

Exchanges

You may initiate an exchange for a new size, color, or completely new item within our returns portal. You will need your order number and zip code to initiate an exchange. Orders that did not opt in to our worry-free exchange and returns option, will be subject to an $8 handling fee.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return question at hello@shredly.com.