***Please note our tiny team is all-hands-on-deck in relocating our warehouse this week 1/18-1/22 and our customer care response time is going to be delayed but we will get back to you! Thank you so much for your patience.***
Please note, we are unable to make changes to existing orders. If you have placed an order in error you'll need to place a new order online, then send us a cancellation request for your original order.
If you are inquiring about your recent order status, please note that due to the current pandemic it is taking our warehouse longer than usual to process orders. Please allow 7-10 business days for your order to be processed. You will receive a notification email once it ships!
If you are inquiring about the status of your return, please note that our team is doing their best to catch up, though you should expect 3-4 weeks for your return to be processed. You will receive notification of your credit or refund when processing is complete.
Please help us help you, and refrain from reaching out if you are within the timeframes referenced above. Thank you for your patience during these unprecedented times.
For all other inquires, we want to make sure your information gets to the right place, so please take a minute to determine which email below is best suited for your inquiry.
Please direct all general inquiries (that are not addressed in our FAQs section) through the contact form below. If you haven’t checked the FAQs page yet, give it a whirl! You will likely find answers to your questions, especially regarding returns, exchanges, gifts, sizing, if we ship to your country along with associated costs and etc.
In lieu of individual sponsorships we have the SHREDLY Fashionista Ambassador Program in place. Please email all Ambassador information and participation requests to:
Please note that sponsorship and ambassador requests emailed through the general contact below will not be monitored and it could result in your inquiry going unanswered. Thank you for taking to time to direct your inquiry to the proper email!