What is your warranty policy?
SHREDLY proudly guarantees the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at the discretion of SHREDLY for the practical lifetime of the product. PLEASE NOTE: Product damaged through wear and tear, external factors or objects, misuse, or neglect may be repaired at a nominal charge if deemed possible after inspection.
How do I initiate a warranty or a repair to SHREDLY?
Read this information in its entirety. Based on this information if you think your item will be covered under warranty and would like to initiate this request:
- Download and fill out this Warranty or Repair Request Form (if you do not have a program like Adobe that will allow you to fill this form out you will have to print it out, fill it out by hand and scan it in for return)
- E-mail completed form to firstname.lastname@example.org with the subject line: WARRANTY REQUEST
We will reply to you with receipt confirmation and the necessary information on how to send your product in to us. IMPORTANT! Please do not send your item back to SHREDLY without your Warranty or Repair Request Form.
*Please send the product in cleaned. Soiled garments will be sent out to a cleaning service prior to the repair and an additional charge for that service will apply.
Please select a guaranteed delivery service that provides parcel tracking information, insurance and proof of delivery. SHREDLY is not responsible for items that are lost or damaged during shipping and cannot replace parcels lost during return shipment if proof of tracking is unavailable.
What is and isn’t covered under the Warranty Policy?
Defects in materials or workmanship are covered for the practical lifetime of the product. Material refers to zippers, snaps, Velcro, elastic and fabrics. Workmanship refers to seams and construction. Damage due to wear and tear such as abrasion, rips, tears, or UV degradation, misuse or neglect is not covered under our warranty policy but may be repairable for a fee.
What does ‘practical Lifetime of the product’ mean?
We build our products to last over extended periods of use, but nothing lasts indefinitely. Fabrics will deteriorate and fade over time and moving parts will wear out. We will cover your product under our warranty policy until such a time that we have deemed the product to be worn out beyond reasonable repair. If the product is showing the signs of its age—for instance, the fabric has become thin or faded, there are rips and tears, the zippers no longer catch, or the cuffs are fraying—we will take this into consideration when assessing your product for a warranty request. All gear will suffer from differing degrees of wear-and-tear, depending upon the user. Product used by an outdoor guide for 150 days a year will by comparison, degrade faster than gear used by a weekend rider. By taking care of your product you will ensure a longer lifetime for your gear. We recommend that you follow the care instructions on the garment tags for how to wash and care for your SHREDLY. Use your judgment when assessing whether your product is likely to be covered under our warranty policy. It may simply be time to replace your product, and we hope that SHREDLY will have the opportunity to provide you with superior quality products and service in the future.
What happens if I rip or tear my shorts?
Bikes, rocks, trees, and other sharp equipment will damage clothing if they come into direct, unintended, contact with them. Rips, tears, burns and punctures can occur during normal use and are not covered under the terms of the warranty. To assist you in keeping your product in optimal working condition, we offer a variety of repairs for a reasonable charge. Contact us and we will be happy to discuss your options.
How long will it take if I send my product in for warranty assessment and/or repair?
Our typical turn-around time is 15-20 business days in-house (from the time we receive your product to the time we ship it back to you). Keep in mind that summer is the busiest season for warranty and repair service and can delay the turn-around time.
How do I prepare my item for return to SHREDLY?
In order to comply with health and safety regulations, as well as for the protection of our staff, we kindly ask that all products be cleaned before being sent to us. Products that arrive unwashed may be subject to a cleaning fee before assessments can be made.
Please refer to the care labels on the garments for how to properly clean them.
Please remember to obtain a Warranty or Repair Request Form BEFORE you send your item back to us for repair and submit it to email@example.com to initiate the process.
How are shipping costs handled?
Customers are responsible for shipping items to SHREDLY. SHREDLY will cover the return shipping costs. Please ensure that you ship the product using a carrier that can provide you with tracking information and proof of delivery. Customers are responsible for their product until we sign for its delivery.
What do repairs cost?
Repairs covered under the terms and conditions of our warranty policy are performed at our expense. Costs for non-warranty repairs will vary depending upon the situation. We will provide you with as many repair options as possible based upon the amount of work and materials required and the expected end result. After we have received and assessed your product, we will be able to contact you with repair options and costs. Repairs requiring payment will never be performed without your authorization.
How do I contact you with questions?
Complete our Warranty or Repair Request Form and e-mail it to firstname.lastname@example.org. If you have any questions or concerns, don’t hesitate to contact us at email@example.com or 888.474.9528.